Frequently Asked Questions

Following is a list of our most Frequently Asked Questions.

• What are the cut-off dates for guaranteed standard delivery for upcoming holidays?
  Holiday Cut-Off Dates
• How many pieces of fruit are in each gift?

  The size of the fruit can vary from shipment to shipment and season to season. Generally our standard packs are the following:

  Size of Package	HoneyBells	All Oranges	All Grapefruit	Fruit Combinations
  Lite Sized Sampler, 7 lbs	7 - 9	n/a	n/a	n/a
  Large Sampler, 9 lbs	14 - 18	12 - 15	7 - 10	6 - 7 / 4 - 5
  Small Family size, 14 lbs	18 - 28	18 - 22	11 - 14	12 - 15 / 4 - 5
  All Time Favorites, 18 lbs	28 - 36	24 - 30	14 - 20	12 - 15 / 7 - 10
  Family Size, 27 lbs	36 - 48	36 - 45	21 - 30	18 - 24 / 9 - 13
  The Big Box, 36 lbs	48 - 64	44 - 56	24 - 36	22 - 28 / 12 - 18

• Is there a gift message in the box?

  Every package has your personalized gift message included. Your name also appears in the label on the box as the generous sender of this gift.

• What type of fruit is available?

  Type of Fruit	Dates Available - Mid Month
  	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
  Ruby Red Grapefruit	X	X	X	X	X						X	X
  Tangelos											X
  Navels	X										X	X
  Red Navels	X											X
  Royal Tiara Tangerines	X										X	X
  HoneyBells	X
  Temple Oranges		X
  Honey Tangerines		X	X	X
  Crimson Flame Grapefruit		X	X	X
  Royal Tandora		X		X
  Valencia				X	X	X
  Dewdrop Mandarins	X	X									X	X
  H & D Royal Riviera Pears	X									X	X	X
  Holiday Apples	X										X	X
  Dark Sweet Cherries						X	X
  Bing Cherries							X
  Summertime Navels						X	X	X
  Summertime RR Grapefruit							X	X	X
  Clementines					X	X	X	X
  Star Mangoes						X	X	X	X
  Gold Peaches				X	X	X	X	X	X

• Replacements?
  Your complete satisfaction is always guaranteed. If for any reason you are disappointed in the fruit you receive, we will make it right with an appropriate replacement or refund.
• What is a Cushman’s HoneyBell?
  Actually HoneyBells are not oranges at all. They’re a unique natural hybrid of Dancy Tangerine and Duncan Grapefruit, which are both seeded fruit. But … HoneyBells usually have no seeds. Cushman HoneyBells are perfect eating once each year in January. They will not be hurried to maturity and we will not ship Cushman HoneyBells to anyone unless the fruit is perfect.
• Are HoneyBells seedless?

  HoneyBells and seeds…

  Most HoneyBells (about 80%) are seedless. But if some of yours have seeds, blame the bees. (We are not making this up.)

  Sometimes the honeybees pick up pollen from the seeded varieties of oranges and grapefruit growing in nearby groves and carry it to the HoneyBell trees. The result? Seeds in some of our HoneyBells.

  We’ve had long talks with the bees about this. We’ve even tried to sign no-seed treaties with them. We’ve gone so far as to have the birds talk to the bees, but sometimes … well, you know how the birds and the bees are. Luckily, the seeds don’t change the delectable sweetness and the extraordinary juiciness of your unforgettable HoneyBells, the World’s Only Limited Edition Fruit.®

• What is a HoneyBell Gift Announcement Card?
  A colorful Happy Holidays Gift Card is sent in December on all HoneyBells gifts ordered in December. The card has your name inscribed as the generous sender of this HoneyBell gift, announcing its arrival in January.
• What’s included in HoneyBell gifts?
  In every HoneyBell gift we include 2 free bibs, HoneyBell Tattoos and a delightful booklet all about juicy-sweet HoneyBells.
• Cushman’s Fruit Company HoneyBell easy-size Guide.

  Regardless of the size of the fruit gift you select, inside you’ll always discover the best, juiciest HoneyBells available – grown in the finest Florida groves. HoneyBells vary in size, the very smallest shown on the left are Kisses, then the Care Package and Juicy Sweet HoneyBells. HoneyBells, the Great Crate, Extra Juices range in the mid-range size, then Supremes and Crown Jewels, and the very largest shown on the right are Giants and Spoonful of Heaven.

  
• Information on the HoneyBell Bib Design Contest.
  With every HoneyBells gift we include 2 bibs (and a delightful booklet about HoneyBells). The bibs feature a design created by a Cushman’s customer. We offer a $100 Gift Card for the bib contest winning entry selected in the spring. Simply request our bib design contest entry kit by contacting our customer service department.
• Want to be in pictures?
  Send us a photo of yourself enjoying a gift of delicious Cushman’s fruit. If we select your photo, we offer a $100 gift card.
• I saw a special offer in a newspaper and I cannot find the item on your website. How can I order the Special Offer online?
  The Cushman’s Fruit Company runs many special offers in several newspapers and magazines through the course of the season. Each ad for a special offer contains two pieces of information, an Item Code and a Special Offer Code. To locate advertised special offer on the web site just type the item code into our search box on the right upper corner of the screen labeled Search and click on go. You’ll be taken to the correct gift item which you may then add to your cart. The Special Offer Code should be entered in to the Coupon Code / Catalog Code box on the Basket & Shipping screen while checking out.
• Where is my order and what date was it sent?
  The Shopping Cart is used to request your desired arrival window, and every product features the time frame that the fruit is in season and shipped. We ship citrus approximately 7-10 days prior to your requested arrival. You can check on the status of your order using our onsite Order Tracking.
• How long does it take for my package to arrive?
  It generally takes 10-14 days from your order with standard delivery for item which are currently in season. Soft fruits such as cherries, peaches, nectarines and plums take 7-10 days.
• I ordered Express. Why didn't my gift arrive when I expected it to?
  Orders placed after 10:00 AM PT will be processed the next business day, and our carriers do not count weekend days in the calculation of their shipping.
  
  

  • An order placed after 10:00 AM PT, on a Monday, shipping Overnight Express, will arrive Wednesday.
  • An Order placed after 10:00 AM PT, on a Monday, Shipping by 2-Day Air, will arrive on Thursday.
  • An order placed after 10:00 AM PT, on a Thursday, shipping Overnight Express, will arrive on the following Monday.
  • An order placed after 10:00 AM PT, on a Thursday, shipping by 2-Day Air, will arrive on the following Tuesday.
• The gift that arrived was not the gift I ordered! Why wasn't I notified about the substitution?
  Unfortunately, sometimes we experience unexpected delays. We believe it best to send a substitute item of equal or greater value to ensure you or your recipient receives a gift by the intended date. We do our best to contact our customers when a substitution becomes necessary. But due to the sheer volume of orders we experience, especially during the peak of the holiday seasons, it is not always possible to do so.